Yes. Whether you’re scheduling a pickup or requesting local delivery, all transactions are processed securely. Massey’s uses Stripe and industry-standard SSL encryption to protect your payment details. We also verify that your billing address matches the card on file to ensure your protection.

Absolutely! Sometimes it’s easier to talk to a real person. Call us Monday–Friday, 10 AM–4 PM Central at 800-754-7467 to place your order for pickup or delivery. You can also call any of our store locations to reserve a product for pickup within 24 hours.

We accept Visa, Mastercard, American Express, and Discover for BOPIS and Same-Day delivery transactions. We’ll authorize your payment method when you place the order, but your card won’t be charged until the order is confirmed and ready for pickup or delivery.

After placing your order, you’ll receive a confirmation email and/or a text with a link to check the status. You’ll also be notified when your order is ready for pickup or out for delivery.

During store hours, you’ll usually get an email confirmation within 30 minutes of placing your order. Check your junk folder or contact us directly if you don't see it.

Local tax will be applied based on the pickup store.

Massey’s no longer offers shipping. All purchases must be picked up in-store or delivered locally via Same-Day Local Delivery (where available).

We want you to love your gear. If you’re not satisfied, you may return eligible items within 45 days of receiving them. Returns must be made in person at a Massey’s location. Items must be in their original condition and packaged with tags and inserts included. There are some exceptions. See below.

• Final clearance items that are discounted 50% or more are not returnable.

• We cannot accept returns on customized items.

• Climbing gear cannot be returned.

• Canoes and kayaks cannot be returned once they leave the store.

• Underwear is not eligible for return.

• Any product that is assembled or installed cannot be returned.

Exchanges can be made at any Massey’s location. Just bring the item and your original receipt or order confirmation.