We are doing our best to handle returns in a timely fashion, but we have limited delivery service and limited support staff in our New Orleans-based headquarters.
Returns can be made within the following timeline from Purchase date:
You have 30 days plus shipping time for a full (less any shipping fees) refund.
After 30 days we can offer a refund for the item at its current selling price. The item still has to be in our system.
The following items are non-returnable:
boats, underwear, swimwear, climbing gear, sunglasses without tag, shoes without original packing material
All items being returned must still be in new condition. Washed or used items cannot be accepted for return. Tags must still be attached to the item(s) being returned. Shoes being returned must still be in new/unused condition and also have the original shoe box.
PLEASE DO NOT TAPE SHOE BOXES SHUT and use them as the shipping container. We will not accept the return if the shoe box is covered in tape and shipping labels.
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) you would like in place of the original order.
WHERE TO RETURN PACKAGES:
Please mail returns to Massey's Outfitters, Attn: Returns, at 509 North Carrollton Ave., New Orleans, La, 70119. Please include something with your order number and last name.
We do not require any return numbers or RMA's. Just package it so that it arrives in "like-new" condition and include your name or receipt and we will handle the return. Including your contact info may prevent any delays.
Return shipping is NOT included with orders. You may use any shipping method you like. We cannot be responsible for your package until it is signed for by our staff. We HIGHLY recommend you insure your package... ESPECIALLY if you decide to return it via a method that cannot be tracked. We cannot help track packages until they arrive and have been signed for.
HOW LONG DO RETURNS TAKE?
We make a substantial effort to complete your return transaction the day it arrives. We process returns M-F. Returns received on Saturdays or Holidays will be processed the following business day. Occasionally, we take longer based on overall volume.