Shipping EXCLUSIONS:
Oversized items such as but not limited to Yeti coolers, rolling luggage, longboards, backpacks, kid carriers, paddles, rack parts, winter boots, etc. do not qualify for shipping. We do not ship canoes, kayaks, bikes, or cargo boxes. We do not ship any Hobie or Big Green Egg products. Speak to Customer Service for local delivery.
DELIVERY TIMES / SERVICES:
Orders are processed Monday-Friday and may take 1-2 business days until shipment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect
We cannot be responsible for packages left at the front door.
ECONO:
FedEx SmartPost® - 7 - 14 business days- Tracking will not be automatically sent via email. Packages will delivered by your local post office. Once FedEx picks up the package from our facility the following day is considered shipping day number one.
GROUND:
FedEx Ground® - 3 - 7 business days, based on distance to the destination. Once FedEx picks up the package from our facility the following day is considered shipping day number one.
3 DAY:
FedEx Express Saver® - Once FedEx picks up the package from our facility the following day is considered shipping day number one. Your order should arrive on your doorstep in three business days, starting with shipping day number one.
2 DAY:
FedEx 2Day® - Once FedEx picks up the package from our facility the following day is considered shipping day number one. Your order should arrive on your doorstep in two business days, starting with shipping day number one.
NEXT DAY:
FedEx Standard Overnight® - next-business-day afternoon - Once FedEx picks up the package from our facility the following day is considered shipping day number one. Your order should arrive on your doorstep in one business day, starting with shipping day number one.
IMPORTANT EXCEPTIONS:
We do not ship Hobie or Big Green Egg products and other oversize items
We do not ship to freight forwarding addresses.
* FedEx does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that FedEx is not picking up or delivering are NOT considered shipping days.
** Signature required - if you select the option to require signature someone from within your residence or business must sign for the package at the time of delivery. The FedEx driver will make three attempts to deliver your package.
*** We cannot guarantee shipper performance. FedEx does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
MORE INFO:
* Orders are usually shipped in 1-2 business days (we do not ship on Saturday or Sunday).
* If your package is not being delivered to the billing address we will (automatically) require a signature before delivery.
* Shippers do not offer performance guarantees in all cases. Some delays are unavoidable, such as weather.
**** FedEx only guarantees and accepts claims for expedited shipments, (NOT ground or smartpost). If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with FedEx.